Cancellation Policy

At Prime Time Detail Pros, we strive to provide a seamless booking experience for our valued customers. Please review the following policies regarding the booking of our detailing packages: 1. Appointment Scheduling: All appointments for detailing packages must be scheduled in advance through our website or by contacting our customer service team. We recommend booking appointments at least 48 hours in advance to ensure availability however we will try to get everyone in even with shorter notice. 2. Confirmation and Reminder Notifications: Upon successful booking, you will receive a confirmation email or text message containing the details of your appointment. Additionally, you will receive a reminder notification 24 hours before your scheduled appointment to ensure you don't miss your booking. 3. Cancellation and Rescheduling: If you need to cancel or reschedule your appointment, please notify us at least 24 hours in advance. Cancellation or rescheduling requests made with less than the required notice may be subject to a cancellation fee. 4. Late Arrivals: We understand that unforeseen circumstances may arise, causing delays in your arrival time. If you anticipate being late for your appointment, please contact us as soon as possible. We will do our best to accommodate your new arrival time, subject to availability. 5. No-show Policy: Failure to arrive for your scheduled appointment without prior notification may result in a no-show fee charged to the credit/debit card on file. 6. Satisfaction Guarantee: We are committed to providing exceptional service and ensuring your complete satisfaction. If you are not satisfied with your detailing package, please contact us within 24 hours of your appointment, and we will make every effort to address your concerns. By booking a detailing package with Prime Time Detail Pros, you agree to adhere to the above policies. We appreciate your cooperation and look forward to providing you with an exceptional detailing experience. If you have any questions or require further assistance, please don't hesitate to contact us.

Contact Details